Terms and Conditions

General Information:

• If your cake contains figurines made from fondant, whilst edible, we do not advise that they be eaten, due to the presence of reinforcements – toothpicks, wire ect.
• Please note if you send a 3rd party to collect, it remains your responsibility to inform the person of the order details and specifications.
  
• Please note that all cakes MUST be refrigerated.
  
• We accept no responsibilities for any damages sustained to the cake once it has left the premises.
  
• Please note we do not have boxes big enough to be able to cover designer cake.
  
• We are unable to provide a closed box for a square cake bigger than 45cm.
• Goods will not be released unless payment has cleared into our account.
• Please note that if there is any complaint with regards to the order< it needs to be done in writing on the email or whatsapp. The whole cake should then be returned as soon as possible to the branch at the cost of the client to be investigated.

Transporting your cake:

• When transporting your cake, you need to make sure you have a flat clear space for your cake to sit.
  This could include the boot or front wheel well, as long it is clear of any other objects.
  
• Once the cake is safely stowed in your vehicle, it’s your responsibility and CFA is not liable for any damages caused by careless handling

Cancellation procedure:

• Cancellation is worked out on the total of the order not the deposit paid amount.
• Cancellations of orders will be penalized accordingly:
  
• 2 weeks’ notice: 10 % cancellation
  
• 1 weeks’ notice: 25% cancellation
  
• 2 days’ notice: 100% cancellation
  
• Cancellation fees are calculated according to the date of collection the cake is for NOT when the order was placed.

Collection procedure:

• When it comes to collection times, we are very strict that clients come at the time stipulated on their order.
  
• It is the customers responsibility to collect the cake on time.
  
• Cakes for Africa and its staff members will not be held responsible for cakes that were not collected on time.
• The trading hours for all our branches can be viewed on our website.
  

Changes:

• All changes that are requested by the client MUST  be made via Email or WhatsApp. No telephonic changes will be accepted.

Contact Details:

• Email address: cake@cakesforafrica.com
• Telephone / WhatsApp number: 012 803 6198
  
• Nina Park:    0125490436
• Centurion:    0128138171
• Instagram:   Cakes_for_Africa
• Trading Hours:
  • Pretoria East ( Willow Park Manor):  Mon – Fri 07:00 – 17:30 / Sat 07:00 – 14:00 / Sun 09:00 – 13:00
  • Pretoria North ( Nina Park ):             Mon – Fri 08:30 – 17:30 / Sat 08:30 – 14:00 / Sun 09:00 – 13:00
  • Centurion:                                          Mon – Fri 08:30 – 17:30 / Sat 08:30 – 14:00 / Sun Closed